We often get asked this question – Can the courier take my item directly to a pickup point so I can collect it?

The answer is yes, however you’ll need to read the following advice to be able to take advantage of DHL’s OnDemand service benefit to use their collection services. This benefit is only applicable with the delivery option entitled ‘DHL Next Working Day Aim’ – so please choose that service before checking out if you’d like to collect your order the next working day following dispatch from our warehouse in the Netherlands.

We know that during the week, a lot of us are busy at work, but also want to receive their orders of fresh product quickly and collect it at their own convenience.

The important thing to remember when using this service benefit is not to put your request in too late, otherwise DHL may route your item for local delivery the following working day.

If you want to be able to use this delivery benefit, please ensure that you choose  the DHL Express (Next Working Day Aim) delivery method before you check out. Other delivery services do not offer this benefit.

To have your item taken to a local collection point, your instruction must be provided to DHL the evening before delivery. This is usually around 4pm – 6pm CET on the day of dispatch.

You will need to provide DHL with permission to do this using their OnDemand service  – this is only active when the DHL tracking status is marked ‘shipment picked up’ – use your tracking number we send to you and check it on the DHL tracking page.

Important! If your request to divert the item for collection is given to DHL too late or by the time local delivery has been scheduled, it is likely to be delayed by a further day whilst it is rerouted & sorted to the DHL collection point. DHL may also attempt to delivery it first before taking it back to their depot if this occurs.

You can also change the delivery address and place the item on ‘vacation hold’ if your circumstances change.

Please visit https://ondemand.dhl.com/ to access these extra delivery options.

To find collection points in your area, visit the DHL locator website: locator.dhl.com

*Service may not be applicable for DHL ‘remote areas’

Due to the national holiday on Thursday 30th May 2019 in the Netherlands there will be no DHL collections from our premises.

Any orders that have been placed and paid for after 14:30 CET on Wednesday 29th May will be dispatched on Friday 31st May 2019 when services re-open nationally.

If you have any questions regarding your order during this time please get in touch using the contact form or chat widget on site.

Kind regards – ND

Wondering what the dispatch schedule is like over the next week?
Please don’t fret, check our handy guide below so you’re informed.

To receive your items before the Easter holiday weekend
we recommend choosing DHL Next Working Day delivery
– complete payment for your order before 14.30pm CET (13:30PM UK time) on Wednesday 17th April.

 

Closed – Good Friday 19th April 2019 – No dispatches, deliveries or customer service this day.

Closed – Easter Monday 22nd April 2019 – No dispatches, deliveries or customer service this day.

 

Our last day of mail dispatches and DHL collections before the Easter weekend will be on Thursday 18th April.

We don’t recommend choosing stamped airmail around this holiday period since you may be waiting much longer than normal for your order to arrive due to the postal network backlog.

As always if you have any questions or need help, please use the contact widget on site to send us a message. Please don’t forget to leave your email address so we can get back to you quickly too.

Recommended last order dates for Xmas delivery:

DHL Express – Thursday 19th December by 13:00 CET*
DHL Parcel – Tuesday 17th December by 13:00 CET

*We are dispatching orders on Friday 20th December, however we do not recommend ordering on this date if you wish to receive your order before Christmas.

Please note that the likelihood of courier delays are much greater in the days leading up to the Christmas holidays. We always recommend ordering early and not leaving any orders to the last minute.

Christmas & New Year Opening times:

• Christmas Eve, Tuesday 24th December – Place your order by 13:00 CET (Early DHL Collection). Orders received after this early cut off point will be dispatched on Friday 27th December when we re-open.
• We are shipping as normal on Friday 27th December.
• We are open on Monday 30th December & New Year’s Eve Tuesday 31st December – Place your order by 13:00 CET (Early DHL Collection). Orders received after this early cut off point will be dispatched on Friday 3rd January 2019 when we re-open.

Please note:

• Store closures around the holiday period, coupled with any bad weather conditions and a stretched delivery network will mean that orders may take longer to arrive than usual. If you have an urgent or time sensitive order, we strongly advise that you place it a few working days in advance to avoid any potential disappointment.

• Whilst we endeavour to stay open as long as possible and dispatch orders on time, please note that around the holiday period, shipping transit times & customer service response times may be slightly longer therefore we appreciate your patience during this time.

We’ve lowered the price of our outstanding DHL Next Working Day service again!

You’ll find much better rates for smaller order weights of up to 2KG. With DHL Express you’ll benefit from a whole raft of useful features – we’ve attached a diagram below as a handy reference.

If you’d like to discuss anything further please get in touch using our site’s contact form.

Due to the national holiday in the Netherlands on Monday 21st May there will be no dispatches from our facility. There are no mail collections or services operating on this day.

We re-open on Tuesday 22nd May and our service resumes normal operation.

Any order that is placed and paid for before 13:30 CET on Friday 18th May will be dispatched on the same day.

Any order that is placed and paid for after 13:30 CET on Friday 18th May will be dispatched on Tuesday 22nd May.

If you need more information please get in touch using the contact form on our site.

Due to the national holiday in the Netherlands on Thursday 10th May for Ascension Day there will be no dispatches from our facility this day. There are no mail collections or services operating on this day.

We re-open on Friday 11th May 2018 and our service resumes normal operation.

Any order that is placed and paid for before 13:00 CET on Wednesday 9th May will be dispatched on the same day.

Any order that is placed and paid for after 13:00 CET on Wednesday 9th May will be dispatched on Friday 11th May.

If you need more information please get in touch using the contact form on our site.

King’s Day / Koningsdag on Friday 27th April 2018 

Please note that there are no shipments outbound from our facility on Friday 27th April 2018 as it is a national holiday in the Netherlands.

Any orders placed and paid for after 13:00 CET will be dispatched on Monday 30th April 2018 via your chosen delivery method.

Please note that any shipments bound for destinations outside of the Netherlands on Thursday 28th April will still be tendered for delivery in their respective countries on Friday 30th April.

If you have any further query please use the contact form on site and we’ll get back to you as soon as we can.

*Don’t forget we have 10% off the price of Borneo Anak Khetum until the end of April. Happy shopping!